Frequently Asked Questions
Caresquare is a community website connecting families and caregivers in a social network. It allows for peer-review, feedback, and real-time booking of care.
If you are a caregiver, you can create a profile which includes your contact information, availability, experience, references, and more. You can also browse open jobs and respond to families directly.
If you are a parent, a senior, or a family member seeking care for a senior, Caresquare allows you to connect with caregivers who meet your needs and requirements, and also connects you with other families in your area. When you find providers that match your needs, or families you might want to meet, connect with them directly through Caresquare.com.
Caresquare works everywhere. Our largest markets are currently the San Francisco Bay Area, Seattle and Minneapolis. We continue to expand service across the United States
There are full-time and part-time senior caregivers, babysitters and nannies.
Caregivers find us directly or learn about us through friends, families, and other caregivers.
Caresquare is a connection platform - we serve to connect families and caregivers directly. Once connections are made, it is up to the hiring family to screen. Caresquare offers background checks through a third party service provider for a small charge. Additionally, the site is set up for users to leave references directly on profiles.
Caresquare does not personally screen individual caregivers, but we DO offer comprehensive background checks through a third party service provider. The background checks we offer are competitively priced and are very extensive. More information on background checks can be found here.
Caresquare is free. All the basic connection services you see on the site today are free. We charge for premium services such as background checks, concierge services, and matching services.
Caregivers can contact a parent who has posted a position on the Job Boards. Caregivers can also contact families who have added that caregiver to their network.
The rating system is a two part process. There is a star rating system, and also an area for written feedback. Families and caregivers can provide a written reference, and additionally can rate a user using the following star system: 1 = poor, 2 = fair, 3 = good and 4 = excellent.
Caregivers set their own rate. Caresquare has nothing to do with rates or payments, and Caresquare never receives any portion of a caregivers salary. The rate a caregiver decides upon varies depending on type of work, number and type of people being cared for, geography, and experience.
We hold the utmost respect for your privacy and security and take all industry-standard measures to ensure that we provide a safe and secure community. We will never sell our users information to anyone, for any reason. All sensitive information we collect is transmitted securely using Verisign SSL. We encrypt everything that is transmitted to and from us, and are constantly monitoring our systems to ensure you personal information is highly guarded. The privacy policy in our Terms of Service has more detailed information.
Go to http://www.caresquare.com/login/ and click on "forgot password" Enter your email address and you will be e-mailed a link to re-setup your password.
To create a profile, go to http://www.caresquare.com/signup/ and register. Once you have registered you will automatically be taken to your profile page where you can enter and save your information.
To edit your existing profile, go to your profile page and click on the pencil icons to edit information for the corresponding section. Additionally, further edits can be made on the Settings tab at the far right of the Profile box.
First, you must have a digital photo saved on your computer. Go to your profile page, click on pencil icon where the photo should be. Click the "browse" button to find the photo on your computer, highlight the photo, click "open", and then hit "save." The photo should automatically show up, but if it does not open, try hitting the refresh button on your computer.
Sent an email to info@caresquare.com or call 650.328.8568. Our staff is small, so please be patient as we respond to you. Email really is the best way to touch base with us.
Yes, you can hide your profile on your My Caresquare page. Log-in and click on link on top bar. You can also re-activate it here.
Check your profile settings and make sure that your location is correctly identified on the map!
Check your profile settings and make sure that your location is correctly identified on the map!
If you are looking for a babysitter: Login, click on "find care" and from there you can search by zip code, city, or caregiver name. You can also search by date and time and find caregivers who are available for that specific day/time. Click the "search" button and a list of caregivers will appear.
If you are looking for a nanny: Login, click on "find care", click on "find nanny" and from there you can search by zip code, city, or caregiver name. You can also search for nannies who posses a certain skill set.
Click on the "Get Phone Number" button on their profile, or email them by clicking on the "Send Message" button.
Yes. You can arrange that with the caregiver by contacting them via phone or e-mail.
A recommended caregiver is a caregiver who lives within 10 miles of you and who has a profile complete with at least 2 positive references.
Go to the caregiver's profile, click on the "Reference" tab and from there you can rate their overall performance and say a few words about them. Hit "Submit" and the reference will appear on their profile.
You can add a caregiver to your recommended list by going to their profile and clicking on "add caregiver." Your friends and other families in your community will be able to view them when they go to your profile.
Write a reference for the caregiver and explain why you were not happy with them.
Login and click on the "job boards" tab. Go to "post a job". From there you can post a one-time or ongoing job. Hit "submit" and the open job will appear on the job board.
Yes.
Describe the nature of the job in the description section, and just enter some generalized dates and times when you post.
One-Time-Only jobs will be automatically removed once their date has passed. Ongoing jobs will remain posted until you remove them.
Click on the "job board" tab, go my jobs, and hit "edit" on the job you want to edit. From there you can make the appropriate changes. Hit submit and the changes will appear.
Click on the "job board" tab, go to "my jobs", and click "remove."
Go their profile and click on "add to network" in the Actions chiclet at top right hand corner of page.
Yes. We encourage families to share reviews of caregivers, tips, quips, etc.
Click on the "community" tab and search for families by zip code or city name.
Yes. When you create your profile, you can choose to keep your child's information private.
Go to your profile and click on "Messages" in the Actions chiclet in upper right hand corner of page.
It really depends on experience, city, number of children, etc. Many caregivers list their rate on their profile.
Login, click on "find care" and from there you can search by zip code, city, or caregiver name. You can also search by date and time and find caregivers who are available for that specific day/time. Click the "search" button and a list of caregivers will appear
You can call them if they have listed their phone number on their profile, or you can email them by going to their profile and clicking on "send message".
Yes. You can arrange that with the caregiver by contacting them via phone or e-mail.
A recommended caregiver is a caregiver who lives within 10 miles of you and who has a profile complete with at least 2 positive references.
Go to their profile, click on the "reference" tab and from there you can rate their overall performance and say a few words about them. Hit "Submit" and the reference will appear on their profile.
You can add a caregiver to your recommended list by going to their profile and clicking on "add caregiver." Your friends and other families in your community will be able to view them as well.
Write a reference for the caregiver and explain why you were not happy with them.
Login and go to your profile, click on the "job boards" tab and click on the "post a job" tab. From there you can post a one-time or ongoing job. Hit "submit" and the open job will appear on the job board.
Yes.
Use the Job Description area to describe the general date/time parameters of the job.
Temporary jobs will remain posted until their date expires. Long term jobs will remain posted until you remove them.
Click on the "job board" tab, go my jobs, and hit "edit" on the job you want to edit. From there you can make the appropriate changes. Hit submit and the changes will appear.
Click on the "job board" tab, go to "my jobs", and click "remove."
Go their profile and click on "add to network", which is located in the Actions chiclet at top right hand corner of page.
Yes. We encourage families to share reviews of caregivers, tips, quips, etc.
Click on the "community" tab and search for families by zip code or city name.
Go to the "Message" link in the Actions chiclet at top right hand corner of all pages.
This very much depends on experience, location and background of the caregiver. Many caregivers list their rate on their profile. Best to discuss directly with the caregiver when you are considering making the hire.
Go to http://www.caresquare.com/signup/ and register as a caregiver. Once you have registered you will automatically be taken to your profile page where you can enter and save your information. You can edit the information displayed by clicking on the pencil icons to edit information for the corresponding section.
No. Families can contact you via e-mail only if you would rather not provide your phone number.
Include descriptive information about yourself both personally and professionally. Experience and skills are important, and so are the personality traits that make you "you". Try to think about why you decided to become a caregiver in the first place, and let people know about it.
First, you must have a digital photo saved on your computer. Go to your profile page, click on pencil icon where the photo should be. Click the "browse" button to find the photo on your computer, highlight the photo, click "open", and then hit "save." The photo should automatically show up, but if it does not, try hitting the refresh button on your computer.
Go to your profile and click on "Manage Schedule" in the Actions chiclet in upper right hand corner of the page. If you want to enter new availability, choose the day in either the weekly or monthly calendar view. Click on your start time, or click-and-drag the cursor over the span of the hours you wish to schedule. A pop-up box will appear where you can confirm your dates and start/end time. Click "Save" when you are happy with your selection.
If you want to enter recurring availability, follow same procedure as above. When pop-up box appears, click "Recurring Availability" and enter the number of weeks you wish to repeat availability. Click "Save" when you are happy with your selection.
Editing & Removing Availability: Click on the availability you wish to edit or cancel - it should appear in green on the calendars. A pop-up box will appear where you can either edit dates and times, or cancel the availability completely. Click "Save" for editing changes, or click "Delete" to remove the entire availability.
Login and go to your profile page. Click on the pencil icons to edit information for the corresponding area.
You can hide your profile at anytime so that you are no longer visible to anyone on the site. To hide your profile, log in and change this setting on bar at top of your My Caresquare page.
Yes, they have to create a family profile in order to leave you a reference.
Go to www.caresquare.com/tell-a-friend/ and put in the email address of the person you want to invite along with an optional message. Click "Invite" and an email invitation will be sent.
Login and click on "job boards." You can view open jobs by clicking on "browse jobs."
Hit the "Respond" button on the open job, write a message response, and click "Send message."
By phone or via email
Yes, you can. We offer background checks through third-party service provider Acxiom.
The cost is $45 to order a new background check on a person, and $20 to view a background check we already have on file.
The Fair Credit Reporting Act (FCRA) states that background checks older than 30 days should be run again to ensure up-to-date information.
We are very proud to offer comprehensive background checks. The background checks we offer include:
- Name, Address and Social Security number verification
- National Criminal Search
- County Criminal Search
- Sex Offender Registries Search
- State Driving Records, when valid driver's license is supplied
The results are accurate and up-to-date for 30 days since the check was performed
We will email you results of a background check within 72 hours of it being performed. If the results come back "clear", the person being checked has passed. They do not appear in any criminal databases, and their name, address and social security numbers are verified.
Yes, you may. It costs the same - $45. The reason a caregiver would do this is to make themselves more marketable to hiring families.
Yes, you may. The family will need to provide permission, and then the check will be run.
The following information about the person being checked is required:
- Name
- Address
- Social Security Number
- Date of Birth
- Driver's License state and number (optional)
- Phone number (optional)
- Email (optional)
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To contact any of the caregivers you must be a member.
Register with Caresquare today - just click the button below.